By Enia C on 12 November 2016 | Verified purchase

Friendly staff

By Warren H on 05 March 2021 | Purchase not verified

Sold a car that is unsafe and not road worthy seller refusing to provide a refund

By Lucy S on 05 March 2021 | Purchase not verified

regarding a full refund for the Renault megane after informing you that the car was intended for our teenage son and you assuring us that the car was safe , we have since been advised it is not safe or road worthy , You informed us during the sale that the car would need a £25/30 speed sensor replacing on the front right wheel and deducted this amount from the sale price of the vehicle.we have had the car viewed by 3 independent mechanics since purchasing the car 01/03/2021,these are S&N service LTD Johnson Motors .Rickmansworth sports cars and Renault Watford advisory team, all have declared that the car is unfit for driving , we have been advised that the diagnostic test is showing , impacted detected Air bag deployed , sensors in seat belt need replacing , the Car at some point has been involved in a crash other faults include computer power supply errors, multiple signal errors , pre heating control, heat plugs, refund required immediately

By Jennifer N on 27 December 2020 | Purchase not verified

Fantastic customer service from Jo. He really helped me understand the different specs of the vehicle and how each feature works. I highly recommend this company for anyone who is new to buying cars. They are extremely helpful and provide you with add-ons that benefit you free of charge!

By Chris G on 02 December 2020 | Purchase not verified

Do not trust these guys. Did deal over the phone, paid deposit so they take it off market and arranged to pick car up 36 hours later. Next day I get a text from accounts dept telling me there’s an issue with car and they are refunding deposit, spoke them and he lies that they are looking to repair car. Just checked with DVLA and they’d sold it to someone else instead - obviously got a better offer. Untrustworthy

Reply from Golden Motors (J.A) Ltd on 20/12/20

We thank you for taking the time to review Golden Motors. In such a case if a component is picked up by the dealer and appears defective prior to sale completion, the vehicle is automatically withdrawn to be examined once again, and the consumer informed to avoid any inconvenience. The consumer's deposit is returned, and the vehicle returned to the vendor. To clarify, a vehicle does not get registered into the company's name, and for that reason if you were to speak to DVLA, the vehicle would either be in the vendors name or the previous owner. We have a number of available vehicles on our website- www.goldenmotorsltd.co.uk, please feel free to get in touch to assist with any enquiry you may have.

By Mac A on 22 November 2020 | Purchase not verified

I called the guy to view a car I liked, upon arrival he was promptly rude arriving in his Mercedes gesturing me to go to him like a dog. I brushed this off and went to view the car I had in mind. I checked out the car to see it wasn't as described (electrical fault after diagnostic scan) and masking tape was left on the driver door from a recent repair which I asked him about. He then turned very nasty saying its not a new car and I should go to the dealership directly if I want something better!! I didin't expect it to be perfect, I just wanted an honest answer but his unprofessionalism and rudeness just came through. NO WAY would I leave money with him or his business nor would I recommend the business to anyone looking for a new car. Not to mention the lack of mask/gloves- protection with the fully functional open showroom during the government lockdown! All in all the worst place to visit full of dishonesty and lack of respect. They didin't even sell me a car and managed to be rude

Reply from Golden Motors (J.A) Ltd on 26/11/20

We thank you for taking the time to review Golden Motors. We clarify a mechanics garage is on our premises and have every right to be open. We have always prioritised the safety of our customers, and in these uncertain times, we are practicing/ enforcing best practices for social distancing. If you are considered high-risk and concerned, we'd advise you not to be attending any kind of showrooms, however it appears on our system that you requested for a pre-booked appointment. Our customers can choose between click and collect or click and deliver. We have overviewed the click and collect pre-booking on our CCTV, and it appears you attended with a Snap-On and plugged it in without requesting the dealers consent, as well as not wearing a mask upon arrival and on site. Our sales team are understanding that all customers are adamant on ensuring a vehicle is maintained highly. Therefore we respect our customers' right to a 3rd party mechanical check, i.e AA/ RAC.

By Katy S on 09 August 2020 | Purchase not verified

If i could give 7 stars i would. The experience was amazing and so smooth and i left very happy. Any questions i had were answered and the staff were unbelievably friendly. Such amazing quality and service i would highly recommend. A car as some would say becomes your baby/best friend so where you buy your car from is the main important thing. Golden motors have saved me so much hassle! Thank you so much!

By Asante N on 23 July 2020 | Purchase not verified

I recently purchased a VW golf mk7 2013. I was nervous and made many phone calls asking questions but Golden Motors were very patient with me during every call. The MOT of the vehicle was due to expire soon and the offered to renew it for me for additional £50 regardless of what would be flagged on the MOT. This gave me a lot of peace of mind. I checked online the name of the place that provided the MOT service to confirm the thoroughness of their checks and I was pleased.They delivered the car to my house and as promised I have a free 6 month warranty and AA cover for the year. The car itself was in very good condition, very clean, smelt good and makes a proud owner. They sent me a video of the interior and exterior prior to purchase and overall provided a good experience.

By sandy M on 18 July 2020 | Purchase not verified

Honestly I'm so excited about my new Golf from this company! A professional environment, and courteous staff. Left a deposit to secure the vehicle, and travelled down to find the car ready to collect. A brilliant dealership, both honest and reliable. Also, good protection measures in place.

By Melusi H on 19 June 2020 | Purchase not verified

My partner just recently bought a car with this garage, they were very friendly initially as they were pushing the sell as soon as we rung them to alert them that the car they sold us was faulty had no engine oil , the staff were rude on the phone not even acknowledging our problem and very dismissive claiming we have a warranty so we should use it

Reply from Golden Motors (J.A) Ltd on 22/06/20

Hello Melusi, Thank you for your review, all our calls are recorded and we have looked further into the details and it has come to our attention that your partners vehicle is not deemed faulty and simply due a service as it has reached the service interval. It was advised the vehicle visits a trusted garage to conduct a service, we recommended a few trusted garages as advice. Under the CRA 2015, it is required by the consumer to maintain their goods, you were advised of this via a member of the team and your partner who purchased the vehicle was satisfied with the service and advice they received over the phone. All our vehicle are checked mechanically, and test driven prior to being advertised and sold. We kindly request the removal of this review, as it holds false and inaccurate information, as a service due does not deem a vehicle faulty. Regards, Management