Customer reviews of Golden Motors (J.A) Ltd

By Graham T on 03 September 2017 | Purchase not verified

Drove 1.5 hours to see a BMW here - HJ10 WVS. It had a bonnet and bumper respray which the owner said was because of some stone chips and he wanted it looking perfect - but on closer inspection the front bonnet didn't align with the bumper and it had a brand new front right hand headlight. He admitted to accident damage and that he bought this car at auction like that. A light front end accident isn't a big issue but please be honest with your buyers up front. The car was advertised as Full BMW Service History which was confirmed on viewing. It in fact had 3 missing services and 2 big gaps of 25,000 miles and 2 years and not all BMW garages. Then some of the features listed weren't present like Heads Up Display. I ended up walking away. Please list your cars honestly and don't waste buyers time with coming to see vehicles heavily mis-described

Reply from Golden Motors (J.A) Ltd on 04/09/17

We are sorry to hear you've had such a horrific experience at Golden Motors! Please accept our apologies for the heavily mis-described Head-Up Display. The owner explained that the front bumper & bonnet weren't in great condition due to many stone chips, hence the respray carried out. He also explained that the headlight was replaced due to cracks which would fail the vehicle on an MOT - not because of accidental damage. We have all checked the Service History and can confirm that it is in fact Full BMW Service History. The 25,000 miles gaps were recommended by BMW, as clearly stated in the service book, which informs owners of when the next service is due. Thank you for taking the time out to write this review of your experience with Golden Motors and we sincerely apologise for your time wasted in viewing the vehicle. Please do not hesitate to contact us to further discuss any enquiries you may have. Kind regards, Management

By Jason Y on 17 April 2017 | Purchase not verified

First red flag with these guys was them submitting the invoice to my finance company for payment and hiked the advertised price by £400. I caught this and notified them of the discrepancy and they sent corrected paperwork to the finance company. This issue was resolved but it makes you wonder if they do this on purpose expecting buyers not to notice. Secondly and most disturbing is they have no intention of making good on promises made after the sale. It was agreed with the Manager on duty that they would replace a faulty drivers side windows switch however once the sale happened and they got their money that was the end of that. Over a month later i have chased numerous times and previously spoken to the manager and been given the run around. I called today and was told the manger is on holiday for another 2 weeks and unfortunately I will need to wait for his return to get a update directly from him. Apparently no one else can assist with my inquiry in his absence.

Reply from Golden Motors (J.A) Ltd on 19/04/17

Please accept our apologies for the inconvenience. We are very concerned to hear that you’ve had a bad experience with us! The pricing issue with the invoice was rectified instantly as you stated and was due to a technical glitch with the system. We were informed by the Manager that you would buy the part and carry out repairs yourself to then be reimbursed by us. You spoke with 2 employees on 17/04/17 regarding the issue and was told that we would be more than happy to assist with your inquiry until the Manager is back. You were advised to send an email detailing which part was required to rectify the window switch issue you are having and claimed that this was fair and you were happy to do so, yet we have still not received this email. Customer satisfaction is a key objective for us yet we cannot rectify the issue without the information we requested from you. Please contact us with either parts description or if you'd like to carry out repairs yourself. Kind regards, Management

By Nick W on 07 April 2017 | Purchase not verified

I bought a Porsche Cayenne from Golden Motors last week and I couldn't have been happier with the car or the service they provided. I dealt with Joe, who I found to be excellent before, during and after the sale. They held the car for me until I travelled to their premises, agreed on a fair price for the car, talked me through the full warranty they provide (plus free AA Breakdown Cover), then generally made sure I was happy and everything was covered before I left. I had a small issue with the air con on the way home, which Golden Motors subsequently then paid/arranged to be fixed, so their after sales service has also been excellent. I really can't recommend Golden Motors highly enough and I wouldn't hesitate using them again.