Customer reviews of Golden Motors (J.A) Ltd
At Golden Motors J.A Ltd we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Golden Motors (J.A) Ltd
Based on 57 customer reviews
By Gheorghe C on 06 September 2018 | Purchase not verified
We bought a Vauxhall Corsa from this dealer, good car, fair price, however when we got home we've realized lock nut is missing, called back the dealer several times asking for the missing piece, they said it's nothing they can do, as they sell the cars as they come. I've explained it's a safety issue and it's very important, ask them to check with the previous owner of the car or with their cleaner,but they didn't seem to care too much about it, as they never get back to us. That's definitely not good after sale customer service.
Poor service/wasted Journey
By R J on 28 August 2018 | Purchase not verified
Called beforehand and they confirmed the car was still available (by which point it had already been sold), travelled many miles only to find out the hard way No apology, poor service in my opinion
By Gary D on 02 February 2018 | Purchase not verified
I travelled over from Dublin to purchase a mini country man from Golden Motors. Their salesman could not have been more helpful. He was very patient and answered any queries fully before I arrived in London. The car was exactly as described and on my run back home via Holly Head the mini ran like a dream for the 500k journey. My wife is in love with her new motor and anyone who has seen it has commented on how beautiful the car is. These guys are real gentlemen and it has been my best car buying experience to date (new or secondhand). I have already recommend this garage to family & friends and I would have no hesitation in travelling to their company for a future purchase. Keep up the good work & thanks again.
WORST SELLER/DEALER EXPERIENCE OF MY LIFE
By A H SHAH K on 22 January 2018 | Purchase not verified
I Purchased Nissan Juke DCI 2013 28K millage in September 2017 since purchased I contacted the dealer 3 times regarding the engine management light and fault of an injector and they refused to do anything about despite giving 6 months warranty had to pay more than £450 to get it fixed, no support from the dealer they are misleading customers, never BUY ANYTHING ELSE FROM THEM
Dishonest seller - disappointing waste of time
By Graham T on 03 September 2017 | Purchase not verified
Drove 1.5 hours to see a BMW here - HJ10 WVS. It had a bonnet and bumper respray which the owner said was because of some stone chips and he wanted it looking perfect - but on closer inspection the front bonnet didn't align with the bumper and it had a brand new front right hand headlight. He admitted to accident damage and that he bought this car at auction like that. A light front end accident isn't a big issue but please be honest with your buyers up front. The car was advertised as Full BMW Service History which was confirmed on viewing. It in fact had 3 missing services and 2 big gaps of 25,000 miles and 2 years and not all BMW garages. Then some of the features listed weren't present like Heads Up Display. I ended up walking away. Please list your cars honestly and don't waste buyers time with coming to see vehicles heavily mis-described
BE WARNED, NOT A TRUSTWORTHY DEALER
By Jason Y on 17 April 2017 | Purchase not verified
First red flag with these guys was them submitting the invoice to my finance company for payment and hiked the advertised price by £400. I caught this and notified them of the discrepancy and they sent corrected paperwork to the finance company. This issue was resolved but it makes you wonder if they do this on purpose expecting buyers not to notice. Secondly and most disturbing is they have no intention of making good on promises made after the sale. It was agreed with the Manager on duty that they would replace a faulty drivers side windows switch however once the sale happened and they got their money that was the end of that. Over a month later i have chased numerous times and previously spoken to the manager and been given the run around. I called today and was told the manger is on holiday for another 2 weeks and unfortunately I will need to wait for his return to get a update directly from him. Apparently no one else can assist with my inquiry in his absence.
I can't recommend Golden Motors highly enough...
By Nick W on 07 April 2017 | Purchase not verified
I bought a Porsche Cayenne from Golden Motors last week and I couldn't have been happier with the car or the service they provided. I dealt with Joe, who I found to be excellent before, during and after the sale. They held the car for me until I travelled to their premises, agreed on a fair price for the car, talked me through the full warranty they provide (plus free AA Breakdown Cover), then generally made sure I was happy and everything was covered before I left. I had a small issue with the air con on the way home, which Golden Motors subsequently then paid/arranged to be fixed, so their after sales service has also been excellent. I really can't recommend Golden Motors highly enough and I wouldn't hesitate using them again.